1. Where can I buy Code Beauty Line products?
Our products are available exclusively through our official website: https://codebeautyline.com.
2. Are your products natural and organic?
Yes. All Code Beauty Line products are made with natural and organic ingredients, carefully selected for performance and safety.
3. Are your products vegan and cruelty-free?
Absolutely. Our products are 100% vegan and never tested on animals.
4. Which skin types are your products suitable for?
Our products are designed to support all skin types, including sensitive skin. Each formula is carefully developed with bioactive botanicals to work in sync with your skin’s natural rhythm.
5. Do I really need to use SPF every day?
Yes! Sun protection is essential for preventing premature aging and protecting against UV damage. That’s why our Glow Guardian SPF 50 is designed for daily use — lightweight, breathable, and suitable under makeup.
6. Can I return a product if I change my mind?
Yes. You may return unopened, unused products within 14 days of delivery in accordance with our Return & Refund Policy. For hygiene reasons, opened cosmetics cannot be returned unless faulty.
7. What if my product arrives damaged or incorrect?
Please contact us within 7 days of receiving your order at hello@codebeautyline.com with photos of the issue. We will arrange a replacement or refund at no cost to you.
8. How do I make a return?
Email us at hello@codebeautyline.com with your order number and reason for return. Pack the product securely and send it to our return address in Sofia, Bulgaria. Full instructions are in our Return & Refund Policy.
9. Do you ship internationally?
Yes, we ship within the EU and internationally. Shipping costs and delivery times are calculated at checkout. Please note that customs duties or taxes outside the EU may apply.
10. How long does shipping take?
Delivery within Bulgaria usually takes 2–3 working days. EU deliveries take around 5–7 working days, while international orders may take 7–14 working days, depending on the destination.
11. Can I track my order?
Yes. Once your order ships, you will receive a tracking link by email.
12. Are your products safe during pregnancy or breastfeeding?
Our formulas use natural and gentle ingredients. However, we recommend consulting your doctor before introducing new skincare products during pregnancy or breastfeeding.
13. How long do your products last after opening?
Each product has a PAO (Period After Opening) symbol on its packaging (e.g., “6M” means 6 months). This indicates how long the product is safe and effective after opening.
14. Do you offer discounts or promotions?
We occasionally run seasonal promotions or offer special codes to newsletter subscribers. Sign up to our mailing list to stay updated.
15. How can I contact you?
You can reach us anytime at:
hello@codebeautyline.com
Shipchenski Prohod Blvd. No. 23, Sofia, Bulgaria